Business Development Executive ( Cantonese/Mandarin )

Join The Palazzo Club — where luxury, excitement, and excellence meet.

We’re looking for a Business Development Executive who will take the lead in attracting, engaging, and nurturing high-value players through exceptional experiences and personalized service. This role is ideal for someone who thrives in a dynamic, high-end hospitality environment and has a passion for building meaningful relationships.

Key Responsibilities

• Develop and execute Player Development programs to attract, retain, and maximize loyalty among premium players.

• Build and maintain strong relationships with internal teams and external clients, identifying potential VIP/VVIP players and business partners.

• Deliver superior guest experiences through personalized service, ensuring satisfaction and long-term loyalty.

• Guide and support Hosts/BDRs, approving player-related requests and ensuring top-tier guest handling.

• Monitor and analyze player activity to tailor marketing campaigns and event invitations.

• Plan and execute special events and player engagement programs aligned with business goals.

• Conduct market research to identify trends, competitor activities, and new opportunities.

• Manage and update player databases to ensure accurate records for tracking, follow-up, and event invitations.

• Resolve guest concerns promptly and professionally to maintain brand reputation and trust.

• Represent The Palazzo Club at internal and external events, promoting the brand image and player programs.

• Support Business Development Manager in strategy execution, reporting, and continuous improvement initiatives.

Qualification

Must have

• College or University graduate (any major).

• At least 3 years of experience in a Hospitality environment such as Casino, Hotel, Resort, or other high-end service industry.

• Excellent English proficiency (knowledge of Mandarin, Korean, or Japanese is a plus).

• Flexible to work shifts, weekends, and holidays as required.

Nice to have:

• Strong strategic thinking, relationship-building, and communication skills.

• Solid understanding of casino operations, player tracking systems, and credit procedures.

• High level of integrity, professionalism, and service orientation.

• Leadership qualities with the ability to inspire and support a team.

• Ability to work under pressure, manage multiple priorities, and deliver results.

• Proficient in Microsoft Office and familiar with local laws and regulations.

Benefit

• Attractive Allowances and Incentives based on performance and contribution.

• Comprehensive Insurance Coverage, including 24/7 Health & Accident Insurance, Social, Health, and Unemployment Insurance.

• Special Occasions Benefits for holidays, birthdays, weddings, and other milestones.

• Annual Health Check to ensure your well-being.

• Company Events such as team outings, staff parties, and celebrations throughout the year.

• Trade Union