Service Coordinator Cum Receptionist (Camera)

Service receptionist:

• Responsible for the work related to repair service daily: receive/ return/ contact for repair information with customers who have product issues.
• Processing complete service order, processing payments and invoice via e-mail or telephone completed to customer and internal process in SAP.
• Manages post-sales order management (specialized product builds, performance reports, and data analysis).
• Updating, maintaining and issuing client information.
• Ensuring safe working procedures and practices are followed at all Company policy and be proactive in identifying hazards and risk controls.
• Display a positive attitude and use knowledge to support customer satisfaction & offer alternative solutions.

Service Coordinator:

• Responsibility for Spare part stock, daily/ weekly/ monthly record for service revenue & service cost.
• Purchasing/logistic responsibility in parts/ Jig & Tool procurement, communicate with FFAP/FFAP to check parts for repair based on Service Technician request and customer orders.
• Cooperate with F&A team to accurately monthly check/reconcile physical parts inventory, revenue, expenses.
• Processing reports and spreadsheet in excel.
• Display a positive attitude and use knowledge to support customer satisfaction & offer alternative solutions.
• Processing reports and spreadsheet in excel.
• Recording details of enquiries and applications on to system or other require task.

• Proven experience (2-3 years) in customer-facing roles, including service or billing, requiring meticulous attention to detail.
• Preferable with experience in handling warranty
• Exceptional interpersonal and communication skills, fostering positive customer relationships.
• Demonstrated ability to handle complex customer issues with empathy and efficiency, ensuring effective resolutions.
• Exhibits a strong aptitude for teamwork and possesses excellent communication skills.
• Good interpersonal and communication skills in both Vietnamese (English Preferable).