Sales Support Officer

1.Reporting & Data Management:

• Collect, update, and consolidate daily, weekly, monthly, and annual sales performance reports.
• Monitor and report on key metrics such as new sales, renewal rate, net cash collected, and customer retention.
• Ensure timely updates whenever there are changes in center performance.
• Maintain organized and up-to-date databases, trackers, and files for easy access and reporting.
• Support Center with the Data

2.Operational Support:

• Customer engagement: hotline, fanpage and Zalo
• Travel to various centers to provide on-site support and monitor process implementation.
• Ensure proper documentation and reporting from each center.
• Identify areas for improvement and propose process enhancements where applicable.
• Ensure alignment of sales support practices across centers.
• Survey the feedback & satisfaction of customer

3.Meeting & Material Preparation:

• Assist in preparing presentation materials, reports, and documents for internal and external meetings.
• Take meeting minutes and follow up on assigned action items.

• Holder of Bachelor’s degree.
• Strong proficiency in Microsoft Excel, Google Sheets, and data visualization tools.
• Excellent in Word, Outlook, PowerPoint.
• Ability to understand sales & report system quickly
• Highly customer-oriented and passionate in reports, systems, tracking
• Ability to work remotely.
• Strong problem-solving skills. Able to identify potential issues and find ways to pre-empt them.
• Detail-oriented, organized, data-driven mindset.
• Ability to communicate and influence others in both Vietnamese and English.
• Demonstrate a growth mindset. Ability to work in ambiguity with a positive attitude and ownership spirit.