Việc làm Rewards Club Representative (Receptionist & Customer Service) - Công Ty Cổ Phần Top Mix Consultants
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Rewards Club Representative (Receptionist & Customer Service)

  • Mức lương: Thỏa thuận
  • Địa điểm: Hồ Chí Minh
  • Kinh nghiệm: Dưới 1 năm
  • Bằng cấp: Đại Học trở lên

Hạn nộp hồ sơ: 27/07/2036 (Còn 3643 ngày)

Công Ty Cổ Phần Top Mix Consultants
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Thời gian làm việc:
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Địa điểm làm việc:
Hồ Chí Minh
141 Nguyễn Huệ, Phường Sài Gòn
(Trước sáp nhập: Quận 1, Hồ Chí Minh | Sau sáp nhập: Sài Gòn, Hồ Chí Minh)
1. 141 Nguyễn Huệ, Phường Sài Gòn
(Trước sáp nhập: Quận 1, Hồ Chí Minh | Sau sáp nhập: Sài Gòn, Hồ Chí Minh)
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Chi Tiết Công Việc

Mô tả công việc:

  • The Rewards Club Representative is responsible for delivering exceptional guest service and ensuring a memorable experience for all visitors.
  • The role focuses on greeting guests, assisting with membership inquiries, promoting club events, and maintaining a welcoming atmosphere.
  • Rewards Club Representatives are crucial in fostering guest loyalty by providing personalized service and ensuring guests feel valued.
  • Greet guests warmly upon arrival and ensure a welcoming atmosphere throughout their visit.
  • Assist guests with inquiries about membership, promotions, and club services.
  • Help guests with membership registration and ensure all information is accurately recorded in the system.
  • Promote club events, loyalty programs, and special offers to guests, encouraging participation.
  • Handle guest complaints or issues with professionalism and escalate them to the Senior Host or Assistant Host Manager when necessary.
  • Maintain knowledge of all club promotions, events, and services to provide accurate information to guests.
  • Build rapport with guests, particularly frequent visitors, to foster loyalty and repeat visits.
  • Ensure the reception and guest service areas are clean, organized, and presentable.
  • Assist in preparing and distributing promotional materials related to events and club services.
  • Support the Senior Host and Assistant Host Manager in organizing and executing special events.
  • Keep the membership database updated by registering new members and managing existing records.
  • Respond to guest inquiries via phone, email, or in-person promptly and courteously.
  • Coordinate with other departments to ensure seamless service delivery and guest satisfaction.
  • Follow all company policies and procedures, particularly related to guest service and privacy.

Yêu cầu công việc:

  • Experience in a customer service or hospitality role, with a focus on guest relations is a plus.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.
  • Proficiency in English; additional languages such as Mandarin, Cantonese, or Korean are an asset.
  • Availability to work varied shifts, including nights, weekends, and holidays.
  • A high school diploma is required; additional education in hospitality or related fields is a plus.
  • Knowledge of hospitality management software and Microsoft Office Suite.
  • CV in English.

Quyền lợi được hưởng:

  • Competitive salary and comprehensive benefits.
  • Duty meals at hotel’s canteen (2 meals per shift).
  • Tips and foreign language allowances (Korean/Chinese/Japanese).
  • Night shift allowance and overtime allowance.
  • Bonuses/gifts on public holidays.
  • 13th-month salary and performance-based bonuses.
  • 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code.
  • Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code.
  • 24/7 accident insurance and health insurance.
  • Periodic health check-ups and annual team-building activities.
  • Professional uniforms, including laundry and pressing services.
  • Opportunities to attend advanced professional training courses and enhanced foreign language classes.
  • Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers.

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Công Ty Cổ Phần Top Mix Consultants
Công Ty Cổ Phần Top Mix Consultants
Công Ty Cổ Phần Top Mix Consultants
Lĩnh vực: Kinh doanh
Địa chỉ: L10-06, Tầng 10, Tòa nhà Vincom Center, 72 Lê Thánh Tôn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam

Thông tin chung

Loại hình: Toàn thời gian
Cấp bậc: Nhân Viên/Chuyên Viên
Ngày đăng tuyển: 20/03/2026
Số lượng tuyển: 10
Yêu cầu giới tính: Nữ
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