Reservation Supervisor (6 Months Contract)
- Mức lương: Thỏa thuận
- Địa điểm: Hà Nội
- Kinh nghiệm: Không yêu cầu
- Bằng cấp: Đại Học trở lên
Hạn nộp hồ sơ: 27/07/2036 (Còn 3643 ngày)
Công Ty Cổ Phần Dịch Vụ Và Quản Lý Khách Sạn Peridot
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Địa điểm làm việc:
CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?
Chi Tiết Công Việc
Mô tả công việc:
- Ensures that all special requests are handled in an efficient and timely manner
- Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations
- Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations
- Maintains accurate room rate control and availability statuses by controlling and advising of rate restrictions and room availability
- Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures
- Assists with all outside sales and marketing efforts to all distribution channels including retail and wholesale travel agents, OTA’s and group sales leads
- Respond to communications from guests, travel agent and referrals networking concerning reservation arrival emails, telephone
- Manage all incoming calls for reservation and ensure response all queries and maintain professional relationship and atmosphere at all times
- Assist in booking and blocking all rooms in line with the required standards, manage any special reservations, and keep track of all bookings and promotions
- Note special billing arrangements for groups, special service and events….
- Preparing the list of expected arrival for the front office and processing advance reservation deposits
- Providing accurate information in reporting (Cancellation/No Show Report, Arrival Report and Group Tentative Report)
- Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all hotel software systems and maintain knowledge on all room types and its availability
- Monitor reservation levels and inform Manager of current and future occupancy rates
- Upselling hotel all products at any time
- Perform any duties assigned by the Management deemed necessary
Yêu cầu công việc:
- Bachelor Degree of Business Administration or Hospitality Management
- Vietnamese – Excellent level, written & spoken
- English – Good level, written & spoken
- Proficiency in Microsoft Office software: Word, Excel, PowerPoint
- Good communication and negotiation skills
- Presentation skills
- 02 years in 4–5 star hotels/resorts in the same position
Quyền lợi được hưởng:
- Competitive salary, benefits and service charge
- Annual health check-ups
- Annual summer outing
- Meals provided during shifts at the staff canteen, along with uniforms
- Annual leave in accordance with company policy
- 13th-month salary
- Additional benefits for special occasions (weddings, birthdays, etc.)
- A dynamic, professional, and open-minded working environment
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Công Ty Cổ Phần Dịch Vụ Và Quản Lý Khách Sạn Peridot
Lĩnh vực: Kinh Doanh
Địa chỉ:
Số 35 phố Đường Thành, Phường Cửa Đông, Quận Hoàn Kiếm, Thành phố Hà Nội, Việt Nam
Thông tin chung
Loại hình:
Toàn thời gian
Cấp bậc:
Trưởng Nhóm/Trưởng Phòng
Ngày đăng tuyển:
15/04/2026
Yêu cầu giới tính:
Không yêu cầu
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