Reservation Agent - Nhân Viên Đặt Phòng

Hạn nộp hồ sơ: 27/07/2036 (Còn 3643 ngày)

Thời gian làm việc:

Theo sắp xếp của bộ phận

Địa điểm làm việc:

Khánh Hòa

Khu du lịch Bắc bán đảo Cam Ranh, xã Cam Lâm, Khánh Hòa

(Trước sáp nhập: Cam Lâm, Khánh Hòa | Sau sáp nhập: Cam Lâm, Khánh Hòa)

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Handle all reservation inquiries by phone, email, or online platforms promptly and professionally.
Process new reservations, cancellations, and modifications accurately.
Maintain up-to-date records of bookings in the reservation system.
Provide information on rates, availability, promotions, and services.
Upsell rooms, packages, or services to maximize revenue.
Coordinate with the Front Office, Sales, and Housekeeping teams to ensure smooth guest experiences.
Confirm reservations and send booking details to guests.
Handle guest complaints or issues with empathy and efficiency.
Prepare daily, weekly, and monthly reservation reports.
Adhere to company policies, procedures, and brand standards.

High school diploma or equivalent; a degree in hospitality or tourism is a plus.
Proven experience as a reservation agent, front office agent, or in a customer service role.
Excellent verbal and written communication skills.
Strong computer skills.
Customer-oriented attitude with a focus on accuracy and efficiency.
Ability to multitask and work under pressure.
Strong problem-solving and organizational skills.
Flexibility to work shifts, weekends, and holidays as needed.

Salary: To be discussed during the interview.
Meals and service charge provided in accordance with resort policy.
Professional and soft skills training offered in a dynamic and professional resort environment.
Opportunities for internal promotion and career advancement.
Full social, health, and unemployment insurance as required by law.
24-hour personal accident insurance coverage.
12 annual leave days, paid leave on public holidays as per labor law, and a paid day off on your birthday.
Other benefits in accordance with company policy.

Ngành nghề:

Khách Sạn, Dịch Vụ Khách Hàng, Trải Nghiệm Khách Hàng

Chú ý: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi.

Lĩnh vực: Làm đẹp/Thể lực/Spa

Loại hình: Toàn thời gian

Cấp bậc: Nhân Viên/Chuyên Viên

Ngày đăng tuyển: 16/04/2026

Số lượng tuyển: 1

Yêu cầu ngôn ngữ: Tiếng Anh