Phone Collection Deputy Manager

• Actively monitor Performance of phone collection team and collaborate with Supervisors and Team Leaders to accomplish targets.
• Ensure all customer complaints are controlled, handled promptly, rectified and Mirae Asset Finance Company have a comprehensive view from which to take timely actions in controlling the behavior of compliance staff.
• Create the most effective debt collection ideas based on different customer segments, debt groups, and so on.
• Ensure the achievement of Collection Department goals, including Collection Rate, Productivity, and Budget Control.
• Plan monthly debt collection tasks and schedule collection staff shifts appropriately.
• Allocate personnel in accordance with the department's strategy, fostering a positive working relationship with collectors and implementing a staff development plan.
• Undertake additional tasks as assigned by the HOD.

- Education level, certification

• University degree or higher in Finance, Banking, Business or a related field.

- Experience, Skill:

• Minimum at 7 years of experience managing tasks related to Debt collection in financial company/bank including at least 3 years of experience in similar position.
• Clearly understand the functions, tasks, and roles of Debt Collection in the Finance Company, with the ability to develop comprehensive consumer credit debt collection criteria.
• Strong leadership, teamwork, and team management skills.
• Excellent communication, negotiation, and customer service skills.
• Proficiency in office computer applications.

- Individual Characteristics

• Honest, straightforward, and highly responsible. Mirae Asset Finance Company  Attention to detail and commitment to accuracy.