Operation & Customer Service Staff

• Handle export/ import shipments from/ to Vietnam according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation.

• Receiving booking request/ shipment information from Customers/ Worldwide Agent Network/ Sales Team - arrange booking with Carriers/ Airlines/ Co-loaders/ Oversea agents & process the shipping with related parties.

• Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ ISF, sending Pre-alert, submit import E-manifest, sending Arrival Notice & release D/O…) to complete the import - export process.

• Tracing/ updating and coordinate with Carriers/ Airlines/ Co-loaders/ Overseas agent network/ Local service vendors to handle shipments smoothly and ensure shipment operation.

• Follow up process of transportation, handle the information and solve situation.

• Issue the Debit Note for Customer/ Overseas agent and make payment to Carriers/ Airlines/ Co-loaders/ Local service suppliers timely.

• Have good knowledge about services information to provide best service to Customers.

• Solve problems with Airlines, Carriers, oversea Agents, Customers.

• Input all required data on the system and maintain it.

• Reporting immediately for any irregularities/ problem and follow up problem solving to Manager.

• Doing other tasks if assigned by Manager.

• At least 03 years working experiences in Forwarding companies

• Be familiar with Gofreight system is an advantage

• Have experience to operate Sea and Air shipment, both Export and Import

• Have experience and deep knowledge in filling AMS / ACI / ICS2

• Be good at reading and written in English

• Ability to work independent and teamwork

• Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks

• Ability to work under high pressure and multitask required

• Know how to handle situations flexibly and soft in the process of communication and working with customers