Merchandise Manager – Production Management

Key Responsibilities

1. Team & Workload Management

• Review team workload and allocate tasks based on individual capacity, skills, and experience to ensure operational efficiency.

• Monitor daily order processing and production activities, providing guidance and support to ensure smooth workflow.

• Communicate management instructions to the team, ensuring compliance with company policies and procedures.

2. Production Management & Order Processing

• Oversee all merchandising and production-related activities, acting as the primary liaison between management, customers, subcontractors, and internal teams.

• Review material Balance Sheet and purchase request to ensure cost effectiveness and production lead-time.

• Manage daily correspondence related to material & input on time delivery to the factories and production management functions.

• Schedule and lead production status meetings, ensuring timely distribution of Order Tracking Reports (OTR).

• Identify and troubleshoot challenges during order release, providing timely solutions.

• Follow up from order confirmation to garment delivery, ensuring adherence to agreed timelines.

• Collaborate with cross-functional teams, supply chain partners, and subcontractors to proactively resolve issues and mitigate risks.

3. Process Optimization & Risk Assessment

• Participate in risk assessment meetings and cross-functional discussions, ensuring follow-ups on key action points.

• Circulate weekly Open PO reports with subcontractors to maintain an updated order book.

• Track weekly shipments using Order Tracking Reports & Shipment Trackers, providing status updates to brand partners.

• Review Internal Order Tracking Reports (IOTR) and Daily Production Reports (DPR) to identify and mitigate potential risks.

• Conduct regular factory visits, reporting potential production delays or risks to leadership with clear findings.

4. Training & Development

• Participate in the recruitment, interviewing, and onboarding of new employees.

• Strengthen team communication and coordination skills to effectively collaborate with suppliers, subcontractors, and other stakeholders.

• Identify skill gaps within the team and coordinate with HR or relevant departments to arrange necessary training programs.

• Encourage knowledge sharing and problem-solving to improve efficiency in daily operations.

• Manage and evaluate team performance, ensuring alignment with company goals.

5. Reporting & Compliance

• Ensure all required reports are completed accurately and on time.

• Provide regular updates to management on team performance, production status, and customer feedback.

6. Other

• Perform additional responsibilities as assigned by the Managing Director.

Qualifications & Experience

• Degree or Diploma in Marketing, Management, or a related field.

• 5+ years of experience in the apparel industry, with at least 3 years in bulk order management.

• Experience with SAP, ERP, or similar systems is a strong advantage.

• Strong understanding of the textile industry, raw material market, and textile production processes.

Skills & Competencies

• Highly detail-oriented, proactive, and eager to learn with a commitment to continuous improvement.

• Strong analytical and problem-solving mindset, with a positive and adaptable approach to challenges

• Excellent communication, negotiation, and stakeholder management skills.

• Strong multitasking and prioritization skills.

• Advanced MS Office proficiency, especially in Excel.

• Fluent in English (both spoken and written).

• Proven experience in leading teams, coaching, and fostering a collaborative work environment.

• Thrives in fast-paced, high-pressure environments, maintaining efficiency and focus.

• Upholds the highest standards of honesty, integrity, and teamwork in all professional interactions.