(Hà Nội Office) - It Specialist - Retail Support

- Respond to user inquiries via phone, email, chat, or ticketing system.

- Diagnosing and resolving hardware, software, and network issues.

- Install, configure, and maintain computer systems and applications.

- Provide support for Microsoft Office Suite, Windows/Mac OS, and common enterprise applications.

- Manage user accounts, permissions, and access rights in Active Directory and other systems.

- Escalate complex issues to higher-level support or specialized teams.

- Document issues, solutions, and processes in the knowledge base.

- Assist with onboarding and offboarding of employees, including setting up workstations.

- Monitor IT systems and respond to alerts or outages.

- Maintain inventory of IT equipment and software licenses.

- Adherence to relevant corporate IT policies

- Undertaking other tasks assigned by Immediate Supervisor and Upper Supervisor

-University/College Graduate or equivalent, preferably in IT or related technical areas.

-Minimum 2 years’ experience in a helpdesk or technical support role

-Experience in network LAN, WAN, computer software, hardware, Firewall, Windows Server 2003/2008/2012 R2, Active Directory, MS SQL, Microsoft Office Suite, Office 365, antivirus software …

-Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira) is a plus

-Excellent Troubleshooting and problems solving skills, self-motivation and communication skills.

-Ability to work independently and in a team environment.

-Customer-focused with a positive, helpful attitude.

-Ability to self-train in new technologies

-Basic reading, writing in English