Field Service Engineer

Technical Product Management
• Provides support for MMA & AFC model introduction (launching, demo, Semi shows)
• Conducts feasibility studies and sample bonding
• Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the on-site support team, the Product Line and the R&D team
• Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
• Engages in R&D projects during product definition / requirement engineering and customer testing
• Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)
• Collects process / production / competitor data at customer site
Pre- & After Sales Support
• Conducts evaluations and demos
• Support Sales and CPMs during Pre-Sales activities
• Establishes good customer relationship on technical level with all key accounts assigned
• Provides Technical Info to CPMs/Sales and/or product group.
Technical Support
• Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia
• Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution
• Conducts training to FSE’s and customers

Education
• Minimum 5 years of experience as a support engineer
• Diploma or degree in Electrical, Mechatronic Engineering, Automation or related major.
Work experience
• Minimum 5 years of experience in a complex Technical environment, 3 years in Product Support environment with customer engagement
• Experience within semiconductor backend industry
Expertise and methodology
• Good PC, MS-Office knowledge
• Very good command of English (spoken & written)
• Korean language desirable
Other requirement criteria
• Very strong analytical skills
• Excellent communication skills
• High level of assertiveness
• High degree of flexibility required
• Good behavior in customer relations
• Intercultural understanding
• Travel readiness up to 50%