Customer Service Ambassador ( Fluent In Chinese/Korean )
- Mức lương: Thỏa thuận
- Địa điểm: Hồ Chí Minh
- Kinh nghiệm: Không yêu cầu
- Bằng cấp: Đại Học trở lên
Hạn nộp hồ sơ: 27/07/2036 (Còn 3643 ngày)
Palazzo E- Gaming Club (Casino)
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Địa điểm làm việc:
CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?
Chi Tiết Công Việc
Mô tả công việc:
- Promotes guest relations, which include providing services to customer on Mass floor who have not yet been assigned MA but they are potential customer.
- The Customer Service Ambassador is responsible for providing excellent customer service to all customers and representing Palazzo Club in a positive and professional manner. Ambassador will be a brand representative, who creates a welcoming environment and a personal touch to each customer’s experience.
- Manage the Palazzo Club Desk’s counters and assist with Palazzo Membership enrollment.
- Provide excellent and delightful service to all potential Palazzo guests and assist them with their needs and requests.
- Attending daily briefing to ensure valuable information and updates are shared among team members, including updated property information.
- Answers all inquiries concerning the Tier program and explains Tier Program benefits.
- Meets and greets players on the Palazzo Club floor, at special events and promotions.
- Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
- Responsible for identify and attract potential new customers for development of high-end customers.
- Responsible to handle all requests, complains and concerns of customer.
- Initiates phone contact with premium patrons to drive trips.
- Reconciles all comps outside of point redemption.
- Maintains a detailed record of each customer’s account.
- Handles all room, spa, transportation, flight reservation request from customers.
- Handles customers retention and reactivation.
- Welcomes guests, provides exceptional customer service, encourages guests to enroll guests in the Membership/Tier Program.
- Arranges for special services related to top tier players.
- Telemarketing: Daily call customer based on the provided list from CRM (member draw, event, promotion, rebate, missing customer.
- Blast SMS for free play expiration, birthday promotion and another designed promotion.
- Internal conduct checking customer services from Palazzo service (BD’s Service, Operation’s Service, Floor environment).
- Conduct telemarketing program by quarterly based on the provided list from CRM.
- Performs other duties as assigned.
Yêu cầu công việc:
- Ability to work independently.
- Ability to handle phone call from guests and company during on duty period.
- Ability to walk and stand for long periods of time.
- Must maintain good personal grooming habits and carry self in a professional business manner.
- Bachelor’s Degree in Business or Marketing or equivalent combination of secondary education and experience preferred.
- Must have previous experience in a Casino/Hotel environment with strong knowledge of hospitality and service standards.
- Must be able to solve problems and deal with a variety of situations.
- Must have knowledge of Windows based programs such as Word, Excel, and Outlook.
- Must possess excellent written and oral communication skills.
- Must present an overall professional appearance.
- Must be able to work a flexible schedule, including weekends, holidays and nights as needed.
- Must be able to read, write, and speak fluent English and preferably with other language such as Mandarin, Korean, Japanese, etc.. will be additional plus point.
- Must have at least 2 years of experience in a Casino/Hotel environment with strong knowledge of hospitality and service standards or a similar role within the Business Development or Hospitality industry.
- Be a strategic, analytical, ethical, and effective motivator.
- Excellent communication, negotiation and interpersonal skills.
- Strong analyze and interpret departmental demands and results.
- Strong understanding of the gaming industry.
- Strong solve and handle complex problems.
- Customer-oriented mindset with a passion for delivering excellent service.
- Ability to work independently, handle multiple tasks, and meet deadlines.
- Possesses strong leadership skills and self-confidence.
- Perform assigned duties under frequent time pressures in an interruptive environment.
- Knowledge and experience player tracking systems.
- Be flexible in shift working and time schedules as needed.
- Knowledge of credit process and procedures.
- Knowledge local laws, codes, and regulations.
- Knowledge of Microsoft Office.
Quyền lợi được hưởng:
- Competitive compensation package
- Monthly allowances
- Social Insurance; Health and Unemployment Insurance
- Private Healthcare Insurance
- Bonus and gifts for holidays, birthdays, weddings, and more
- 13th-month salary
- Annual company performance bonuses
- Exciting outing trip, team building trip, year-end party,…..
- Annual Health check
- Other benefits (free parking; meals; uniform;...)
Ngành nghề:
Dịch Vụ Khách Hàng
Chú ý: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi.
Palazzo E- Gaming Club (Casino)
Lĩnh vực: Kinh doanh
Địa chỉ:
80 Đông Du, Bến Nghé, Distric 1, HCM
Thông tin chung
Loại hình:
Toàn thời gian
Cấp bậc:
Nhân Viên/Chuyên Viên
Ngày đăng tuyển:
10/04/2026
Yêu cầu giới tính:
Không yêu cầu
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