Customer Service

TASKS OF CUSTOMER SERVICE ASSISTANT

• Introduce and consult our customers and perform the progress of enrollment of new students.
  Deal and respond directly with customers.
• Handle and resolve customer complaints/requirements.
• Set up new customer accounts, manage customers' accounts on the booking system.
• Make forms, notifications, announcements to customers (if any).
• Manage documents, files and customer database.
• Prepare and distribute customer activity reports.
• Arrange and support for short- & long-term study abroad students.
• Post school information & activities on social media.

TASKS OF BUSINESS DEVELOPMENT

• Identify and develop relationships with education agencies and consultants in Vietnam who can promote and send students on our short-term study abroad programs.
• Present program offerings, partnership benefits, and commission structures clearly and professionally.
• Negotiate and sign partnership agreements (MOUs, contracts) with agency partners.
• Coordinate with internal teams (academic, customer service) to ensure smooth program delivery and student satisfaction.
• Monitor agency performance and provide regular reports on partner engagement and student enrollment results.
• Conduct market research and propose new strategies or promotional offers to improve recruitment outcomes.

• Have experience in Business Development or Customer Service.
• Proficiency in MS office
• Initiative, well-communication skills, good with people.
• Good English communication - IELTS 6.5
• Ability to work flexibly, enthusiastically, priority given to candidates who have worked in the service industry