Business Development & CS Assistant

TASKS OF BUSINESS DEVELOPMENT (60%)

• Identify and develop relationships with education agencies and consultants in Vietnam who can promote and send students on our short-term study abroad programs.
• Present program offerings, partnership benefits, and commission structures clearly and professionally.
• Negotiate and sign partnership agreements (MOUs, contracts) with agency partners.
• Coordinate with internal teams (academic, customer service) to ensure smooth program delivery and student satisfaction.
• Monitor agency performance and provide regular reports on partner engagement and student enrollment results.
• Conduct market research and propose new strategies or promotional offers to improve recruitment outcomes.

TASKS OF CUSTOMER SERVICE ASSISTANT (40%)

• Introduce and consult our customers and perform the progress of enrollment of new students.
• Deal and respond directly with customers either by telephone, electronically by mail like sending quotations, reply to customer's questions, or face to face like reserve trial lessons, school information, service courses that our company has.
• Handle and resolve customer complaints
• Provide pricing and delivery information
• Set up new customer accounts, manage customers' accounts on the booking system.
• Make forms, notifications, announcements: (announce maintaining elevator, announce company’s holiday occasions... to customers (if necessary)
• Manage documents and files such as keep records of customer interactions and transactions, record details of inquiries, comments and complaints, keep details of actions taken about money transactions, ticket information on system.
• Prepare and distribute customer activity reports.
• Maintain customer databases
• Communicate and coordinate with internal departments (Admin dept. and Head Teacher) about issuance of red invoices, changing quotations, support to consult Vietnamese students.
• Arrange and support for short- & long-term study abroad students.
• Post school information & activities on social media.

• At least 3 years of experience in Business Development or Customer Service.
• Proficiency in MS office
• Initiative, well-communication skills, good with people.
• Good English communication - IELTS 6.5
• Ability to work flexibly, enthusiastically, priority given to candidates who have worked in the service industry