BPO Team Leader | Từ 3+ Years of Experience Ngành B2B | Tiếng Anh Tốt

• BPO Process and Operations Management
• Ensure that BPO (Business Process Outsourcing) processes are performed efficiently, optimally and in compliance with quality standards.
• Supervise and coordinate internal resource activities, including IT outsourcing projects, to ensure work efficiency.
• Managing BPO Partners
• Cooperate and maintain relationships with BPO outsourcing partners, ensuring that the services provided meet the company's requirements.
• Negotiating and managing contracts with external partners, especially BPO service providers.
• Experience working with BPO/IT outsourcing partners and the ability to negotiate contracts.
• Ensure the quality of BPO services
• Check and monitor the quality of services from BPO outsourcing partners, ensuring that they perform on schedule and with the quality as committed.
• Propose measures to improve processes and services when necessary.
• BPO Budget and Cost Management
• Manage budgets for BPO projects, especially BPO outsourcing services, to ensure that they do not exceed the set budget.
• Ensure that BPO operating costs are optimized while maintaining service quality.
• BPO Performance Evaluation and Reporting
• Evaluate and monitor the performance of BPO outsourcing partners, reporting results to management.
• Provide analysis of service performance and recommend improvements as needed.
• Skills in data analysis and reporting results.
• Ability to make recommendations for improvements based on performance evaluation results.

• Fluent in English (certificate preferred)
• Experience working and negotiating contracts with BPO/IT outsourcing partners.
• Ability to build and maintain long-term, effective partnerships.
• Organizational, planning and project management skills.
• Data analysis skills, reporting results and suggesting performance improvements.
• Experience using data analysis tools and evaluating work quality.

Working time: Mon - Fri | 9AM - 6PM

Location: Athena building, 146 Cong Hoa st., Bay Hien ward (Tan Binh), HCMC.